Unless otherwise specified, licenses are valid for the lifetime* of the product. A valid and active license key is required in order to receive updates and support for purchased extensions and plugins.
If your license key is active and the extension(s) supports it, plugin updates will be delivered automatically from your WordPress Admin > Plugins dashboard.
*lifetime refers to a specific point release of the product. If a product release updates from 1.0 to 2.0, Connekt reserves the right to charge for this update.
Most issues can be worked out before a refund becomes necessary – refunds will only be considered on a case-by-case basis and only after we’ve worked with you to try and find a solution.
Due to the nature of WordPress plugins and extensions, no refund will be given under any circumstances unless requested within 14 days of purchase and determined fit by Connekt Media.
Do you have questions?
If so, please don’t hesitate to contact us.