Software Updates
Unless otherwise specified, licenses are valid for 1 year from the date of purchase. A valid and active license key is required in order to receive updates and support for purchased extensions and plugins.
If your license key is active and the extension(s) supports it, plugin updates will be delivered automatically from your WordPress Admin > Plugins dashboard.
Support
Connekt Media sells and distributes plugins “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.
Support for plugins that are sold and distributed by Connekt Media is available for those who have an active, paid license.
Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.
Subscriptions & Automatic Renewal
Unless stated otherwise, Connekt Media plugins and extensions are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date. This applies to all paid extension licenses for Ajax Load More.
Subscriptions will automatically renew at the end of the annual license term unless the purchaser cancels their subscription before the automatic renewal date.
Please note the following details of Connekt Media license subscriptions:
- Subscription renewals are automatically processed annually on the anniversary of your original purchase. The license renewal will continue and remain valid for each one (1) year unless the subscription is cancelled before the renewal date.
- You may cancel your subscription anytime from your Account page on the website. If you choose to cancel your subscription you will no longer receive updates and support for the extension when your license expires.
- Renewals will be discounted by 25% from the original purchase price.
- We cannot process refunds on renewal payments. We will send you an email 2 weeks before your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
Refund Policy
We firmly believe in and stand behind our products 100%, but we understand that they cannot always work perfectly for everyone.
As we offer non-tangible digital goods, we do not generally issue refunds after the purchase. Refunds will only be considered on a case-by-case basis and only after we’ve worked with you to try and find a solution.
Refunds do not apply to product upgrades or annual renewals and refunds will not be granted in lieu of normal upgrade pricing. This means we will not refund an existing license purchase so you can purchase an upgraded version using discount/coupon codes.
Due to the nature of WordPress plugins and extensions, no refund will be given under any circumstances unless requested within 14 days of purchase and determined fit by Connekt Media.
We reserve the right to change or modify the current refund policy with no prior notice.
Automatic Updates
Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available as long as the license key generated from the purchase is valid and active.
Licensing
Connekt Media plugins, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
License Agreement
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.
Have questions?
Please contact us with any concerns you may have.